This article contains a statement for the Master of Arts in Leadership Program at Royal Roads University. The statement examines the concept of motivation and argues that increased intrinsic motivation is necessary to motivate employees.
Well written literature has a profound effect on me. It has the ability to change the way that I perceive the world. A few years ago I enjoyed a book by Dennis Prager (1998) called Happiness is a Serious Problem: A Human Nature Repair Manual. The lesson that I took from this book was that true happiness comes from suffering; it comes through accomplishing something that is the result of hard work. Prager (1998) noted that, “in the personal realm, human dissatisfaction is what makes personal improvement possible, whether it be better emotional ties to others, better personal ethics, or better personal health” (p. 19). I related this concept of happiness to the first Noble Truth of Buddhism: all life is suffering. People are motivated by a desire to end their own suffering more than they are by the rewards offered to end someone else’s suffering.
Graham Jones (2010) noted that “motivation isn’t just a day-to-day drive to achieve goals; it is more complex than that. Leaders must understand its multifaceted nature to achieve success in a healthy way” (p. 20). Osterloh and Frey (2000) examined a motivation matrix that charted intrinsic and extrinsic motivation against tacit and explicit knowledge. They noted that extrinsic motivation has the potential to “crowd out” intrinsic motivation and that “managing motivation, especially balancing intrinsic and extrinsic motivation, is an important and hard-to-imitate competitive advantage” (p. 544). Extrinsic motivators, represented metaphorically as a “carrot-and-stick” are readily available to companies and managers. Intrinsic motivation, however, requires an alignment of an individual’s values with those of his or her company. In other words, when a company’s suffering is owned or shared by an individual, intrinsic motivation increases. Preferably, an employee shares his or her company’s values and is intrinsically motivated. In the field of education, we refer to this as “having the right people on the right bus and then getting their toes all in the right direction.” When the wrong people are on the bus, or when the toes are facing the wrong way – we need to carefully balance our means of motivation.
Kaplan and Norton (2007) indicated that a balanced scorecard system enables companies to acquire “the intangible assets they would need for future growth” (p. 150). A balanced scorecard system provides individuals with ownership of the company’s goals and promotes agreement within the company (Kaplan and Norton, 2007, p. 153; Kaplan, Norton & Rugelsjoen, 2010, p. 119). Employees are able to better understand their company’s performance (end of suffering) through learning and empowerment. Additionally, “leaders need to connect the organization’s vision and values to the employee’s day-to-day work and help them see how the work they do every day connects to the bigger picture” (HRMagazine, 2010, p. 3).
By finding ways to increase the intrinsic motivation of others, a leader can attach individual success to the success of the company. Intrinsic motivation includes strategies that provide ownership and that clear the path for subordinates to succeed. By increasing an individual’s intrinsic motivation, leaders who wish to inspire change can discover and implement ways to tap into their subordinate’s desire to change. Given the pace of change, finding ways to increase intrinsic motivation is essential for success (HrMagazine, 2010; Wong-On-Wing, Guo & Lui, 2010; Jones, 2010; Zhang & Bartol, 2010; Othman, Abdullah & Ahmad, 2009; Pink, 2009; Kaplan & Norton, 2006; Osterloh & Frey, 2000).
References
(2010). Motivation in today’s workplace: The link to performance. HRMagazine, 55(7), 1 – 9. Retrieved from Business Source Premier database.
Jones, G. (2010). Real leadership: The meaning behind motivation. Chief Learning Officer (Sep), 20 – 23. Retrieved from Business Source Premier database.
Kaplan, R., Norton, D., & Rugelsjoen, B. (2010). Managing alliances with the balanced scorecard. Harvard Business Review, 88(1/2), 114 – 120. Retrieved from Business Source Premier database.
Kaplan, R. & Norton, D. (2007). Using the balanced scorecard as a strategic management system. Harvard Business Review, 85(7/8), 150 – 161. Retrieved from Business Source Premier database.
Kaplan, R. & Norton, D. (2006). How to implement a new strategy without disrupting your organization. Harvard Business Review, 84(3), 100 – 109. Retrieved from Business Source Premier database.
Osterloh, M. & Frey, B.S. (2000). Motivation, knowledge transfer, and organizational forms. Organization Science, 11(5), 538 – 550.
Othman, A.K., Abdullah, H.S. & Ahmad, J. (2009). The influence of work motivation on emotional intelligence and team effectiveness. Vision (09722629), 13(4), 1 – 14. Retrieved from Business Source Premier database.
Pink, D. (2009). Drive: The surprising truth about what motivates us. New York: Riverhead Books.
Prager, D. (1998). Happiness is a serious problem: A human nature repair manual. New York: ReganBooks.
Wong-On-Wing, B., Guo, L., & Lui, G. (2010). Intrinsic and extrinsic motivation and participation in budgeting: Antecedents and consequences. Behavioral Research in Accounting, 22(2), 133 – 153. doi: 10.2308/bria.2010.22.2.133.
Zhang, X., & Bartol, K. (2010). Linking empowering leadership and employee creativity: The influence of psychological empowerment, intrinsic motivation, and creative process engagement. Academy of Management Journal, 53(1), 107 – 128. Retrieved from Business Source Premier database.